In this section, you can find answers to the most frequently asked questions about placing orders, products, pricing, payment, shipping, and wholesale partnerships.
Products are sold in bulk, and the minimum order quantity is, A box is.
To place an order, select the product you want and add it to your cart. Then review your cart, enter your information and address, and submit your order.
Yes. To place an order through the website, you must have an account. A mobile phone number is also required to place an order.
No. Placing an order on the website does not mean you have paid. After you place your order, a support representative will contact you to coordinate availability, order details, shipping, and the final payment method.
If you are unable to place an order through the website, you can contact Kamran Company to place your order.
Yes. You can cancel your order before payment. Once the order is finalized and the production or shipping process has begun, it cannot be canceled.
Yes, as long as the order hasn't been finalized and its payment, production, or shipping hasn't begun, it's possible to change the quantity or add products. After that, the order cannot be changed.
If the product is out of stock, after coordinating with you, Kamran Company can, if possible, procure or prepare the desired product on a special basis.
If part of an order is unavailable, the remaining items will be procured and shipped at the earliest possible opportunity.
Yes. The prices of the products are listed on the website.
The prices listed on the website serve as the initial basis for orders. Wholesale and regular customers, depending on the terms of cooperation and order volume, may be eligible for discounts and special conditions.
Yes. For high-volume orders and repeat customers, discounts and special partnership terms are available.
Regular customers can, depending on the terms of cooperation, enjoy benefits such as special pricing and discounts, more favorable payment terms, priority in product supply, special shipping arrangements, and other collaborative advantages.
Yes. Orders are shipped throughout Iran.
Yes. International orders are also available, and the payment and shipping terms for each order are coordinated directly with Kamran Company, depending on the destination country and the order details.
Shipping within Iran is primarily done by freight, and in areas and under conditions where possible, it is also done via courier or other methods.
Shipping costs are calculated on a flat-rate basis. For customers within the province, as well as for regular customers who meet the relevant conditions, free shipping is available.
Usually, orders 1 to 2 business days after the order is finalized They are delivered to the shipping company.
The exact delivery time depends on the order volume, destination, and shipping method, and will be communicated to you when you call to coordinate the order.
In case of delay, you can contact Kamran Company to have your order status reviewed and followed up on.
The shipping company or carrier is responsible for any damage incurred during transport. It is recommended that you inspect the package upon delivery and, if you notice any issues, report them at that time.
No. If the product is in good condition, free of defects, and matches the order placed, it cannot be returned.
If the product sent does not match your order, Kamran Company will replace it with the correct product as soon as possible.
Yes. Kamran Company is ready to cooperate on a wholesale basis with stores, art supply retailers, galleries, and related businesses.
Yes. Major cooperation terms can vary based on order volume, type of collaboration, and customer history. For more information, you can contact Kamran Company.
Payment can be made by card-to-card transfer, check, and in certain special cases, cash on delivery.
For certain orders and for some customers, payment upon delivery is possible with prior coordination. In such cases, a portion of the amount is paid at the time of delivery, and the remainder must be settled before shipment. No. At present, online payment via the site's banking gateway is not available, and payment terms will be coordinated with you after you place your order.
For certain orders and for some customers, payment upon delivery is possible with prior coordination. In such cases, a portion of the amount is paid at the time of delivery, and the remainder must be settled before shipment.
Yes. Payment by check is possible, subject to the order terms and coordination with Kamran Company.
Yes. An official invoice is issued for orders.
If you did not find the answer to your question in this section, you can contact us via the page. Contact Us Stay in touch with Kamran Company. Our support team is ready to answer your questions and guide you.
